FAQ – beidouculture

1.PAYMENT

WHICH PAYMENT METHODS DO YOU SUPPORT?

At present, we mainly use PayPal for payment collection. If you need to purchase our products in bulk, we can provide our company’s corporate collection account, and you can make a payment via bank transfer.

2.SHIPPING

HOW DO YOU DELIVER GOODS TO CUSTOMERS? HOW LONG DOES DELIVERY TAKE?

Under normal circumstances, we use international parcel services from YunExpress, Yanwen, and SF Express to deliver your goods. If the above options are unavailable, we will switch to international courier services such as UPS and DHL. Delivery generally takes 10 to 15 days, though it may be slightly extended under special circumstances.

3.SHIPPING FEE

HOW IS YOUR SHIPPING FEE CALCULATED?

Currently, we offer free shipping to most countries worldwide, which means no shipping fee is charged.

4.SHIPPING FEE

HOW ARE YOUR TAXES AND DUTIES CALCULATED?

Currently, when purchasing our products, taxes and duties are covered by us, and you don’t need to pay any.

5.RETURN

WHAT IS YOUR RETURN POLICY?

All our products are well packed for transport but should you still receive an item that does not comply with our quality standards because it is broken or damaged, both our return policy and Satisfaction Guarantee protect you. Our return policy allows you to return any broken or damaged item purchased from this site within 30 days if we are notified within one week of delivery. In that case any additional shipping charges are covered by us. After receiving your returned item we will either provide you with a replacement product or, if not available, we will issue a refund. You will be notified via email once your refund has been transferred and you will be provided the tracking number of the replacement item as soon as it has been shipped out.If you need to return an item simply contact us, provide us with your order number and tell us what item you wish to return and why – we take care of the rest and ensure smooth handling.

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